Dear Anne
Marie: I hold a top-level management position in a small manufacturing
company that is undergoing a lot of change. I overhear people talking
about what is obviously not true regarding changes that are underfoot.
Is it possible to stop or at least minimize rumors that, in the long
run, waste everyone's time and hurt the business?
— Ethan L.
Dear Ethan: You are a very disciplined person who understands
the connection between self-control and productivity. You
operate like a well-oiled machine, planning, organizing and
prioritizing your work so your day is comfortable, predictable
and orderly. You have no tolerance for people—or situations—
that misuse your time.
Managing
The Moment
The "Moment
to Manage" is your feeling of resentment. Resentment,
like all stressful emotions, depletes your energy, inhibits
your thinking, and reduces your productivity. And as if that
weren't enough, it also distorts your communication, which
sets the stage for problems in your relationships. Without
a doubt, resentment is an "indulgence" you can't
afford.
The Game Plan
First, make a sincere effort to understand the impact of
change on people. Change elicits fear in most people.
Secrecy about changes trigger feelings of uncertainty as well.
This is a good time to replace your judgments with compassion.
Put people first, and productivity will follow.
Second, provide
accurate information on a regular basis. Keeping people
in the dark and then wishing "they'd behave" makes
them feel like little kids. Show respect for your staff by
updating them on a weekly or bi-monthly basis about the changes
taking place in the organization.
Third, be vulnerable
with your staff. Vulnerability is an act of strength and
courage. Vulnerability means being present and aware of your
own feelings and those of others. It means telling the unvarnished
truth with care and compassion and not running away when times
get tough. You will inspire the best from your people when
you show up vulnerable and strong.
Fourth, set
clear and firm boundaries. When you are playing fair with
people it entitles you to demand more of them. When you overhear
people gossiping and spreading rumors, speak up on the spot.
Be crisp, caring and business-like, but do it!
Finally, concentrate
on what is working well. Some people will resist your
efforts to create positive change. Have compassion for them
while you downplay their complaints, and give your attention
to those who are playing to win.
